The town hall role that didn't exist yet
A Swiss town of around 40,000 residents was being asked to run more public events every year without ever adding a service to run them. The coordinator role wa…
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Perspectives from the field
Articles, observations and frameworks on governance, transformation, leadership and operational scaling.
When everyone is busy and nobody can tell
A fully-remote consultancy with ~30 specialists across eight European countries thought it had a capacity-management problem. The real issue was that nobody co…
